Effective Date: September 17, 2026
Wilson Services HVAC Solutions, LLC (“Wilson Services,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains what information we may collect through our website, how we use it, and the third-party services that may process information on our behalf.
Information We Collect
We may collect personal information you voluntarily provide when you:
- Request service or schedule an appointment
- Submit a contact form
- Call, email, or otherwise communicate with us
- Request information about our services
- Interact with advertising that directs you to our website
Depending on how you interact with us, this information may include your name, email address, phone number, service address, appointment details, and information you provide about your heating, cooling, or indoor comfort needs.
Our website may also automatically collect certain technical information, such as your IP address, browser type, device type, pages visited, referring website, and other website usage information.
How We Use Your Information
We use the information we collect to:
- Respond to questions and service requests
- Schedule and manage HVAC appointments
- Provide estimates, service updates, and customer support
- Communicate with current and prospective customers
- Improve our website, services, and customer experience
- Understand how visitors use our website
- Measure the effectiveness of our marketing and advertising
- Help us reach people who may be interested in our services
- Protect our website and business from fraud, misuse, or security threats
- Comply with applicable legal and regulatory requirements
Wilson Services does not sell personal information. We do not share personal information with third parties for purposes unrelated to operating our business, finding customers, serving customers, or communicating with current or prospective customers.
Scheduling and Contact Forms
Wilson Services uses Housecall Pro to help manage scheduling, customer communications, and certain website forms.
When you submit information through a scheduling tool or contact form powered by Housecall Pro, the information you provide may be transmitted to and processed by Housecall Pro on our behalf.
Housecall Pro may process information according to its own privacy practices and terms of service.
Google Services
Our website may use services provided by Google, including features that power our service area maps, customer reviews, website analytics, advertising, or related functionality.
When you interact with these features, Google may collect information such as your IP address, device information, browser activity, or interaction with the website. Google may also use cookies or similar technologies in connection with these services.
Your use of Google-powered features is also subject to Google’s privacy practices.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to help the website function properly, understand website traffic, improve the user experience, and support our advertising and marketing efforts.
Cookies are small files stored on your device that can help websites remember information about your visit.
We may use cookies for purposes such as:
- Website functionality
- Analytics and performance measurement
- Remembering user preferences
- Advertising measurement
- Understanding which marketing efforts lead visitors to our website or generate service inquiries
- Delivering or improving digital advertising
Some cookies may be placed by third-party services we use, including Google and other advertising or analytics providers.
You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect how some website features function.
Digital Advertising
Wilson Services may use digital advertising platforms to promote our services to people who may be interested in heating, cooling, maintenance, or related HVAC services.
These advertising platforms may use cookies, pixels, device identifiers, or similar technologies to measure advertising performance, understand website activity, or help deliver relevant advertising.
Information collected for advertising purposes may include website visits, interactions with ads, device information, and general location information. We do not intentionally provide advertising platforms with sensitive personal information.
How We Share Information
We may share information with trusted service providers that help us operate our business and website, including providers that support:
- Appointment scheduling
- Customer communications
- Website hosting and maintenance
- Analytics
- Mapping and reviews
- Advertising and marketing
- Business operations and technology services
These providers may access information only as necessary to perform services for us or as otherwise permitted by their own applicable terms and privacy policies.
We may also disclose information when required by law, to respond to legal requests, or when reasonably necessary to protect Wilson Services, our customers, or others.
Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, or disclosure.
However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure.
Data Retention
We may retain personal information for as long as reasonably necessary to provide services, maintain business and customer records, comply with legal obligations, resolve disputes, and support legitimate business operations.
Your Privacy Choices
You may contact us at any time to:
- Ask what personal information we have about you
- Request that we update or correct your information
- Request that we delete information when appropriate
- Ask to stop receiving non-essential marketing communications
Certain information may need to be retained for legitimate business, legal, accounting, warranty, or recordkeeping purposes.
Third-Party Websites and Services
Our website may contain links to websites or services operated by third parties. Wilson Services is not responsible for the privacy practices, security, or content of third-party websites.
We encourage you to review the privacy policies of any third-party services you choose to use.
Children’s Privacy
Our website and services are intended for homeowners, property owners, businesses, and other adults seeking HVAC services. We do not knowingly collect personal information from children under the age of 13.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, or business practices.
When changes are made, we will update the effective date at the top of this page.
Contact Us
If you have questions about this Privacy Policy or how Wilson Services handles personal information, please contact us:
Wilson Services HVAC Solutions, LLC
2436 E Georgia Rd.
Simpsonville, SC 29681
wilsonserviceshvac@gmail.com